Frequently Asked Questions
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General Questions
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Eligibility is exclusive to members of AMAC as well as their families. You must be a member in good standing within a participating Department.
Hospital Help Plan
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Generally, the answer is “no.” Medicare was never designed to pay all your hospital costs. When you go to the hospital, Medicare and most major medical insurance plans require you to pay a deductible, co-payments, balance billing, and goods and services not covered by your plan. Your out-of-pocket hospital bills could add up to hundreds or thousands of dollars. The Hospital HELP Plan pays you a flat indemnity payment to help with these costs.
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Absolutely not. There are NO medical exams or health questions involved when you sign up. As a Legionnaire, you (and your spouse) are GUARANTEED coverage – no matter what your age or health now, subject to the pre-existing conditions provision.
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Yes. As soon as your coverage goes into effect, you are immediately covered for any new injuries or sicknesses. Any injury or sickness you’ve had in the last twelve months will not be covered until you’ve gone twelve consecutive months with no medical treatment or you’ve been covered by the Hospital HELP Plan for one continuous year, whichever happens first.
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No. It doesn’t matter how often you need to stay in the hospital. You can NEVER be singled out as an individual for cancellation or even a rate increase. There is NO LIMIT to the number of claims you can make.
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There’s no obligation with the program’s 30-Day Free Look. As soon as you sign up, we’ll send you a Certificate of Insurance. Look it over for a full 30 days. If you’re not completely satisfied, just let us know. We’ll cancel your coverage and give you a complete 100% refund of any premium you’ve paid as long as you haven’t made any claims during that time.
Report a Claim
Claim submission varies by product; please refer to your specific product for details.
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Emergency Assistance Plus is a membership program, not insurance. Therefore, all services must be arranged and provided by EA+ at the time of service. Since this is a service that assists in real-time, all the paid services under your membership will be arranged and paid in full upfront by EA+ as necessary at the time of need, so you never have to worry about making payments upfront and getting reimbursed later. To arrange services, please contact the Emergency Assistance numbers located on the back of your membership card, also provided here for convenience:
Within U.S.: 866-816-2073
Outside U.S.: +1-603-328-1752Emergency Assistance is available 24/7/365 days a year.
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Visit www.ClaimFormAssist.com for more information on submitting your Cancer or Hospital Indemnity claims. This site will provide information on how to Fast Track your claims and what materials you will need to provide.